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​​​​​​​​​​​Our core principles

​​​Our four core principles set out the way we do business. We will all display these consistently as we work with our customers, partners, citizens and colleagues.

Our values and behaviours

  • ​create smarter ways to solve problems and actively promote free-thinking

  • care about what we do, have public service values at our core, enjoy our work and make things happen

  • collaborate with customers, partners and colleagues to achieve results

  • connect listening and responding positively to our customers and each other, building trust and respect

  • craft our own future and engage with customers, partners and colleagues to enhance our business

Our offer to customers

  • Professional services that help the health and care system to transform lives and improve outcomes

Our organisational model

  • We believe in empowered ambition, meaning that individuals and teams are encouraged to take responsibility for their own deliverables

  • We reward and support individuals and teams to excel and achieve

  • We work in partnership with customers and other organisations to harness the best knowledge, talent and experience available

  • We collaborate across teams to increase the impact, efficiency and value of our services

  • We have named account and delivery leads so there is clear accountability and points of contact for customers

​Our operating principles and business model

  • We uphold the values and provisions of the NHS Constitution in everything that we do

  • We ensure staff take individual responsibility and ownership for ensuring services meet customer expectations

  • We are accountable through an assured governance framework

  • We are transparent and ethical and treat our customers and staff with respect

  • We foster long-term and sustainable relationships with our customers and suppliers

  • We consistently monitor our services to check if they can be done better or more efficiently

  • We invest responsibly in our staff, infrastructure and organisational development to continuously improve our service

  • We encourage enterprise by supporting routes to market for small to medium enterprises and academic institutions​​