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Health Help Now is a website which has been optimised for use on mobile devices that have internet access. This means it can be used on any smartphone or tablet with an internet browser. Health Help Now can also be accessed via desktop and laptop computers with internet access.

If you require urgent treatment for symptoms which are not listed on Health Help Now, please ring NHS 111.

Health Help Now aims to help people find the right service in Kent and Medway for their health needs, especially when they need medical help fast but it is not a life-threatening emergency.

There are almost 500,000 visits to Accident and Emergency departments (A&E) in Kent and Medway every year.
Forty per cent of them do not result in any treatment.

That does not mean those people are all in the wrong place. It is important for some conditions to be checked in A&E even if no treatment is needed.

But national statistics suggest that between 75,000 and 150,000 of those visits to Kent and Medway A&Es could have been dealt with better by a different NHS service – such as pharmacists, GPs, or minor injuries nurses.

Surveys in Kent and Medway show that between 50 and 70 per cent of patients do not try anywhere else first before going to A&E.

Health Help Now has been developed with input from local GPs, hospital doctors, and other health professionals. It lists common symptoms and offers suggestions for treatment. The one which works best for most people is listed first and the other suggestions follow in order. Health Help Now then links through to local services, and shows whether they are open or closed and their location.

Helping you stay healthy and get help when you need it 

Knowing what to do when you need health help now can be confusing. 
If you become ill or are injured you can find details of your local services, such as late night pharmacies and where to go for treatment for a minor injury, and information on what to do if your GP practice is closed. 

For a comprehensive guide to local urgent care services, reliable health advice and symptom checker, use Health Help Now​. Health Help Now is a free web app which helps find the right treatment for your needs.